UnisonWave
Kristi Scott
VP, Client and Service Enablement
Datasite
Jordan Machock
Director, Solution Engineering
Salesforce
Claire Sparks
Head of Portfolio & Technical Initiatives
Formula One Management
AI is making service reps faster and smarter — but what does it take to get there? Service leaders share their playbooks, real results, and lessons learned.
Spot what separates AI pilots from scaled success in real service organizations.
Learn the playbooks service leaders used to measurably boost rep speed and quality.
Anticipate and mitigate the most common obstacles to AI adoption in service teams.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Beginner
Thursday • 9:30 AM – 10:10 AM
10 Productivity Hacks with Slackbot and Salesforce
Breakout • Beginner
Wednesday • 12:30 PM – 1:10 PM
