Dreamforce2026

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For the latest, most accurate details, check the Official Catalog.

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Zero Copy to Databricks: Customer Story and Architecture

Lessons learned from Robert Half: zero copy to Databricks. Learn how to implement a modern data enterprise architecture for AI at scale.

Thursday11:30 AM – 12:10 AM
Metreon AMC, L3, Theatre 11
JJ
Sovan Bin
Sophia Roberts
James Johnson, Sovan Bin +1

Zero Cold Calls, More Pipeline: Scaling Top-of-Funnel Agents

Watch live demos of agents that research accounts, engage prospects, and qualify leads automatically. Get best practices from product experts and hear customers share real results.

Tuesday12:30 PM – 1:10 PM
Metreon AMC, L3, Theatre 13
Christina Hastings
Christina Hastings

Your Processes are Your Competitive Advantage

AI doesn't remove process complexity — it exposes it. See how Agentforce Operations helps you take back control of work trapped across teams and systems, turning your processes into an edge.

Tuesday4:00 PM – 4:40 PM
Moscone West, L2, Room 2024
Courtney Levin
GG
Courtney Levin, Garrett Glassburn

Your Evolved Role: Human Skills for Admins Managing Agents

Today’s admin delegates toil to agents, so they need new management skills. Learn how to decide what to delegate, coach virtual teammates, and keep hold of context without carrying cognitive load.

Wednesday1:00 PM – 1:20 PM
Moscone West, L2, Learning Lab Theater A
Jack McCurdy
Jack McCurdy

Your Customers Are Everywhere. Your Agents Should Be Too.

Customers expect help wherever they engage. Learn how leading teams deliver consistent agent experiences across channels without rebuilding the experience each time.

Tuesday2:00 PM – 2:20 PM
Moscone West, L2, Learning Lab Theater A
AG
Abhi Rathna
Jon Jessup
Allan George Thomas, Abhi Rathna +1

Your Assets Are Talking. Is Your Business Listening?

Every asset has a customer on the other end. See how Salesforce AI unifies the full lifecycle, from install to resolution, while driving better customer outcomes across manufacturing and utilities.

Wednesday3:30 PM – 3:50 PM
Moscone West, L3, Theater 18
Edward Scheidelman
Shiva Bhajekar
Walter Romanski
Edward Scheidelman, Shiva Bhajekar +1
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