Your Customers Are Everywhere. Your Agents Should Be Too.

Customers expect help wherever they engage. Learn how leading teams deliver consistent agent experiences across channels without rebuilding the experience each time.

Tuesday·2:00 PM – 2:20 PMMoscone West, L2, Learning Lab Theater A View on Salesforce

Allan George ThomasSenior Engineering ManagerSalesforce Abhi RathnaDirector of Product Management, Agentforce PlatformSalesforce Jon JessupCEO1440

Developer Agentforce Agentic AI Moscone South Moscone West, Level 2 Content Pavilion Moscone West

Learning Objectives

Understand what Custom Connections is and how it lets Agentforce agents meet customers wherever they engage.

Learn how to tailor agent experiences to match how customers interact across different channels.

Understand how developers can use Custom Connections to deploy agents into fully custom clients and experiences.

Schedule

Tuesday, September 15

2:00 PM – 2:20 PM(20 min) Moscone West, L2, Learning Lab Theater A

Wednesday, September 16

10:30 AM – 10:50 AM(20 min) Moscone South, LL, Content Pavilion, Stage 6

Your Customers Are Everywhere. Your Agents Should Be Too.

Learning Objectives

Schedule

Speakers (3)

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