UnisonWave
Fabian Ornelas
RVP, Sales
Salesforce
Virag Shah
Senior Director, Product Management
Salesforce
Discover how one organization uses AI-powered ITSM workflows to reduce service desk costs and boost satisfaction. Learn five steps to modernize the employee experience using Agentforce IT Service.
Learn how AI agents can transform IT service delivery to reduce costs and improve the employee experience.
Explore best practices for embedding AI into existing IT workflows and integrating it with other tools and systems.
Gain actionable insights from a real-world implementation to accelerate your own AI journey in IT service management.
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Beginner
Thursday • 9:30 AM – 10:10 AM
10 Productivity Hacks with Slackbot and Salesforce
Breakout • Beginner
Wednesday • 12:30 PM – 1:10 PM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM
2 keys to Unlock Trusted AI with Context-Rich Data
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
